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Organisational development with Appreciative Inquiry (AI)
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 Successfully used in the United States for over twenty years, AI focuses from the start on updating and using the strengths of an organisation and its people. AI generates a high level of energy, calls upon creativity and leads to long lasting results. It is an invitation to change. People join a process of collaborative discovery of the factors that make an organisation effective in economic, ecological and human terms. AI enables the human system to engage in a process of continuous learning which results in continuous innovation. It allows for businesses and organisations to change at the speed of imagination
The five principles of AI
AI is based on five basic principles which are the foundations of a five steps process:
 The constructive principle - Organisations grow in the direction of the images that we create
based on the questions that we ask when we seek to understand how a system works.
The simultaneity principle - Change begins at the very moment we ask a question.
The anticipation principle - Our present is influenced by the future that we imagine.
The creative principle - Just as there are no limits to the imagination of a poet, we have no
limits when it comes to learning.
The positive principle - The more we use positive questions to steer a process of change,
the better this process will work in terms of performance and sustainability.
How does AI work?
An Appreciative Inquiry is conducted by professionals who are trained in the use of this method. The process is broken down into five steps:
Definition - This is the stage of defining the theme of the intervention. The company or organisation chooses
to work with a positive approach and must therefore ascertain whether the method is applicable to its needs.
It will designate a team to develop and adapt the guidelines for interviews and the process for setting up these interviews.
Discovery - The objective in this stage is to discover the best of what is already in place in the organisation.
Dream - This is the stage of a shared vision for the future: participants work on what could be.
Design - After sharing their visions for the future, the participants work together on the collaborative construction of what should be.
Delivery - This is the stage for implementing action plans. Together, the participants will build what will be.
When to use AI?
Appreciative inquiry is particularly suited when complexity, diversity of actors and short delays are present around themes such as:
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